Frequently asked questions

Questions about your account

I want to change my email address
  1. Sign in to the website
  2. Go to "Settings"
  3. Select "Change e-mail address"
  4. You will now see three fields, one with your current e-mail address and two empty fields for your new e-mail address
  5. Enter your new e-mail address twice and click on "save"
  6. An e-mail will now be sent to your new e-mail address. Click on the link in this e-mail to confirm your new e-mail address
Please note: Please confirm your new e-mail address within 24 hours, otherwise the confirmation link will expire

I want to delete my profile
  1. Sign in to the website
  2. Go to "Settings"
  3. Click on "Delete account" at the bottom of the page
  4. Then click on "Delete permanently" to permanently delete your profile

I do not want to receive e-mail notifications
  1. Sign in to the website
  2. Go to "Settings"
  3. Go to the "notifications" section
  4. Indicate which e-mail notifications you do/don't want to receive
  5. Click on "Save" to confirm your choice

I want to change my profile data
  1. Sign in to the website
  2. Go to "My Profile"
  3. You are now on the page where you can change your details
  4. Enter your new data and click on "Save"

I forgot my username and/or password, what can I do?
  1. Go to the website
  2. Next to the login field click on "Forgot password"
  3. Then enter the e-mail address you registered with and press "Send"
  4. Open the e-mail sent to you and click on the link to set a new password. The e-mail will also tell you which user name goes with the new password you have to create.
Questions about photos

I want to upload and/or change my profile picture
  1. Sign in to the website
  2. Go to "My Profile"
  3. Click on "Choose file"
  4. Select the photo you want to upload and click "open"
  5. Click on "Save" to upload your new profile picture

What requirements must a photo comply with?
If you want to upload a picture it should have a minimum size of 500 pixels (height/width) and the picture should not exceed 20MB. The accepted file formats are JPG, JPEG and PNG.
Questions about payments

What methods can I use to pay?
To send messages on the website you need credits. You can buy these credits in different ways.

The credits are for sale in different packages. Payment is fast and easy. The larger the package, the cheaper the credits will be. You can choose from the following safe payment methods when purchasing a credit bundle:

- Mastercard/Visa: When you select Mastercard/Visa you can click "Buy now". Then follow the payment instructions on the next page to complete the purchase. You will then be redirected back to the website where the purchased credits will be added to your account.

- Paysafecard: If you select Paysafecard, you can immediately click "Buy now" to proceed to the payment page. Enter your code and click "pay". Follow the security procedure to complete the payment. You will then be redirected back to the website where the purchased credits will be added to your account.

What will appear on my bank statement after I buy credits?
The entry on your bank statement is neutral and discreet. The description of the payment is "Stichting Pay.nl"

I have paid but my credits are not credited
If you have not received any credits after completing payment, we recommend that you contact us using this form.
Questions about cookies

What are cookies?
Cookies are small pieces of (text) information that are sent to your browser when you visit the website and that are then stored on the hard disk or in the memory of the peripheral equipment. The browser may send this information back the next time you visit the website. The cookies placed via this website cannot damage your Peripheral Equipment or the files stored on it.

Which cookies does secrethookups.co.uk use and for what purpose?
This website uses cookies that it places and reads itself. No third parties are involved in placing and reading out these so-called first party cookies. This website places functional cookies in the first place. These cookies are necessary to provide the service you have requested. For example, functional cookies ensure that, after you have accepted the use of cookies, you no longer see the screen indicating that the website uses cookies. These functional cookies are not covered by the cookie legislation and this website is therefore not obliged to inform you about them. However, we do so because we want to be transparent about the use of all cookies. In addition to functional cookies, this website places cookies to remember your search results during a session. These session cookies facilitate your use of the website. The cookies are deleted as soon as you end your browser session.

How can I delete the cookies?
You can withdraw your permission for this website to place and read out cookies at any time by configuring your browser in such a way that it does not accept any cookies and/or by deleting all cookies already placed in your browser. Here you can read how to delete the various types of cookies within the various Internet browsers.
Internet Explorer
Google Chrome
Firefox
Safari
However, you should be aware that deleting cookies may mean that certain parts of the website will not work, or will not work properly.
Additional questions

Who is secrethookups.co.uk intended for?
Everyone who is 18 years or older and seriously looking for a nice contact or maybe even a friendship is welcome here. But also if you are just looking for a hot contact you can come here.

How do I become a member?
To register on this website, you must first go to this website. Once there, you will find a registration form on the home page. Fill in all the requested details and click on "Register" to complete the registration process.

Is a profile picture mandatory?
A profile photo is not mandatory for any of our members. Of course, a profile picture makes a more pleasant impression and can lead to more conversation. We notice that members with a profile picture get more attention than members without a profile picture. We would therefore like to give you the tip to do so. However, you are completely free in this choice.

Who has access to my account?
Your account is strictly private and no one other than yourself has access to your account. The website is operated by Blue Connectivity B.V. Personal details of users of Blue Connectivity B.V. products and services are handled carefully and secured.

What is a secure password?
Of course it is important to choose a good password so that only you can access your profile. In our case, the password must contain at least 6 characters. Do not use an existing password or personal data such as your birthday. Choose a new password that is not easy for others to guess. By combining letters, numbers and special characters you make the password more difficult to guess.

What can I do if a (different) member of secrethookups.co.uk shows unwanted/inappropriate behaviour?
In case of unwanted messages and/or behaviour, you can consult our helpdesk via this form. As soon as we receive your e-mail, we will take immediate action and apply appropriate measures.

What can I do if login/login does not work?
It can sometimes happen that the browser you are using does not open the site properly. We advise you to try again in another browser. If it still doesn't work, please contact our helpdesk via this form.

Does the website contain fictitious profiles?
The Website offers a chat service for the purpose of flirting with Fictitious Profiles, whereby flirting is understood to mean the exchange of erotic chat messages in return for payment of a certain amount per chat message.

What are flirts?
You can send a flirt to someone to show interest in that person. It shows that you want to know more about that person and that you would like to get in touch.

I am not receiving any e-mails?
Usually this is because your e-mail service sees our e-mails as spam. This can be very annoying because then you do not know when you have received a nice message.
What can you do about it?
- To see if you have received a message, please log in to this website.
- If an e-mail from us ends up in your spam folder, you often have the opportunity to indicate that e-mails from us should not be regarded as spam. If you indicate that, then our e-mails will be delivered to your regular inbox. This option can be found by opening an email message from us that ended up in your spam folder.
Is your question not included? Then please contact support.